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Business Challenges
Interim NHS People Plan


To help you plan your next steps and to assist you in developing a greater understanding of the ESR capability, and how it supports you to meet the business challenges set out in this segment, there are a wide range of resources available.

To read case studies from NHS organisations that are using the functionality which you have read about within this segment, and to access key guidance and support material please see below.

Case Studies


Operational Resources

Your operational leads can access a range of implementation guides, user manuals and other project documentation. The following documents are relevant to this section and will help you as you define your next steps.  (Log into ESR Kbase to access these resources).

  • ESR-NHS Guides to ESR BI Dashboards
  • ESR BI e-Learning Captivates
  • ESR BI User Reference Guides
  • Regional ESR BI Reporting Groups
  • ESR-NHS Guides to ESR BI Dashboards
  • ESR BI eLearning Captivates
  • ESR BI User Reference Guides
  • ESR-NHS0190 ESR Reports - Index

To access key information and resources to support Resources click on the icons below

Business Challenges

  1. Have you considered the recommendations in the Carter Report and understood how to meet these challenges?

  2. Do you use high quality data to inform effective workforce planning, local and national reporting, and meeting CQC inspections and audits?

  3. Do you have accurate workforce data to respond to the changing NHS landscape, including new models of care and local STP activities?

  4. Does your workforce data meet the needs of your Board?

  5. Do you have a clear workforce intelligence strategy to support making improvements and efficiencies within your workforce?

  6. Are you able to easily identify and measure against core KPIs for your organisation?

  7. Do you empower your employees and managers to take ownership of their workforce data and those of their teams?

  8. Do your back office teams fully utilise Business Intelligence to support and enhance service they provide?

  9. Do your managers - including your leadership team, have access to ESR Business Intelligence dashboards – providing a near real-time graphical view on your operational KPIs? This is available on desktop or mobile device and provides a highly mobile and agile reporting tool.

Latest Resources

To discuss the functionality available in ESR, to undertake an ESR Assessment on your current and potential usage, or for further information, advice and support please contact your local NHS ESR Functional Account Manager.