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Business Challenges
Interim NHS People Plan


To help you plan your next steps and to assist you in developing a greater understanding of the ESR capability, and how it supports you to meet the business challenges set out in this segment, there are a wide range of resources available.

To read case studies from NHS organisations that are using the functionality which you have read about within this segment, and to access key guidance and support material please see below.

Case Studies

Operational Resources

Your operational leads can access a range of implementation guides, user manuals and other project documentation. The following documents are relevant to this section and will help you as you define your next steps.  (Log into ESR Kbase to access these resources).


To access key information and resources to support Resources click on the icons below

Business Challenges

When reviewing your back office functions, processes and the service they provide, the following questions are relevant and can be supported by using ESR:

  1. Are you driving efficiency within your back office functions?
  2. Have you reviewed the workforce services provided by your back office functions and compared these to the functionality available by using employee and manager Self Service and ESR learning management?
  3. How lean are the processes within your back office departments – for example, have you reviewed the end-to-end processes to remove duplication and/or unnecessary steps? Could this be improved by using ESR to ensure data is captured at source?
  4. Do your back office processes rely on paper-based or other e-media based systems? If so, can these be displaced by using ESR?
  5. Is your recruitment process streamlined so as to minimise on-boarding time and effort?
  6. Do you have regular communication between your back office functions in relation to ESR usage and its development within your organisation? Is this effective and does the group have a clear remit and direction?
  7. Have you recently reviewed your on-boarding and induction process for new starters from the perspective of the organisation’s processes, and from the new starter’s experience?
  8. Is your organisation involved, or aware of the national streamlining projects?

Latest Resources

To discuss the functionality available in ESR, to undertake an ESR Assessment on your current and potential usage, or for further information, advice and support please contact your local NHS ESR Functional Account Manager.