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Business Challenges
National Landscape

Financial Business Case

You can gain greater efficiencies in your back office functions by fully utilising the relevant ESR functionality. In doing so, you will realise a range of cost and service improvements for your organisation.

Cost Improvements

  • Reduction in HR and payroll transactional processing, through reducing /eliminating paper forms.
  • Reduce salary overspending with the timeliness of leaver dates being entered by managers through Self Service.
  • Implementation of online only payslips reduces the cost of central administration of collation and delivery.
  • Introduction of one of the two centrally funded e-Expenses platforms eliminates the need for an externally purchased system.
  • Implementation of an e-Expenses system enables you to make efficiency savings by removing time consuming back office processes for NHS payroll teams.
  • Reduction in administration time by Learning and Development teams by enabling self-enrolment on courses and utilising e-Learning.
  • Reduction in trainer costs by expanding e-Learning offerings.
  • Eradicate the duplication of training through the portable training record.
  • Reduction in development costs for creating and maintaining local content, due to over 800 national e-Learning courses being available.
  • Reduction in centralised reporting by using the Self Service Portlets and manager dashboards.
  • Reduction or eradication of the input of paper registers by introducing and devolving the Class Attendance Portlet.
  • Reduce temporary staffing/agency costs through improving streamlining processes and the transfer of training for new starters, thereby reducing time to hire enabling the early release of new starters into the workplace.

Service Improvements

  • Streamline back office processes to improve productivity and enhance the service provided.
  • Minimise manual intervention and optimise system automation to increase productivity.
  • Improve corporate function collaboration to fully optimise system capabilities.
  • Reduce staff transfer processing by automating processes.
  • Improve on-boarding timescales using IAT proactively to identify training and OH needs.
  • Improved data quality and timeliness where data is made available to the employee and manager at the point of source via Self Service.
  • Use of ESR Roles and Notifications (via ESR and email) to proactively inform users with automated and relevant updates.
  • Improvements in employees and managers ESR experience by using Self Service, providing them with access to, and the ability to manage their own data.
  • Improved data security by ensuring all data is captured directly in ESR.
  • Reduced clinical and corporate risk by having better data quality – thereby improving the provision of management information via ESR reports and dashboards.

To access key information and resources to support Financial Business Case click on the icons below

Business Challenges

When reviewing your back office functions, processes and the service they provide, the following questions are relevant and can be supported by using ESR:

  1. Are you driving efficiency within your back office functions?
  2. Have you reviewed the workforce services provided by your back office functions and compared these to the functionality available by using employee and manager Self Service and ESR learning management?
  3. How lean are the processes within your back office departments – for example, have you reviewed the end-to-end processes to remove duplication and/or unnecessary steps? Could this be improved by using ESR to ensure data is captured at source?
  4. Do your back office processes rely on paper-based or other e-media based systems? If so, can these be displaced by using ESR?
  5. Is your recruitment process streamlined so as to minimise on-boarding time and effort?
  6. Do you have regular communication between your back office functions in relation to ESR usage and its development within your organisation? Is this effective and does the group have a clear remit and direction?
  7. Have you recently reviewed your on-boarding and induction process for new starters from the perspective of the organisation’s processes, and from the new starter’s experience?
  8. Is your organisation involved, or aware of the national streamlining projects?

Latest Resources

To discuss the functionality available in ESR, to undertake an ESR Assessment on your current and potential usage, or for further information, advice and support please contact your local NHS ESR Functional Account Manager.